Our main driver is to support you in staying at home, and maintaining your independence and dignity for as long as possible.

 

To make this happen, we work on creating a robust and positive culture. All staff must fundamentally believe in the provision of great care, alongside being respectful and transparent.

 

Our interview process is comprehensive and thorough, as we only want the best staff. We also understand that part of having great staff, is ensuring that our management team supports our staff, considers our staff and ensures that our staff are well-trained. We invest in our staff to ensure that they have the right mentality and skills to provide exactly the care a son or a daughter would want for their mother or father.

 

We also match our Carers to a specific client i.e. you can choose who you want to deliver your care. We want all our clients to feel safe and comfortable with the staff who will deliver their care. That’s all part of great service delivery.

 

We will match our service to your requirements, so you can maintain your independence for as long as possible.

 

We realise that your needs might change over time. With this in mind, we will continually adapt your care plans and risk assessments so that they accurately reflect the current status of your physical and mental health.

 

Our care packages are a minimum duration of one hour per day. This is provided 365 days a year and includes Out of Hours support for staff, which can be used to clarify minor queries, or used to assist staff during a client emergency.